MAERSK has boosted its legal team’s efficiency in India thanks to the implementation of the game-based learning course for negotiation Merchants
Home MAERSK has boosted its legal team’s efficiency in India thanks to the implementation of the game-based learning course for negotiation Merchants

MAERSK has boosted its legal team’s efficiency in India thanks to the implementation of the game-based learning course for negotiation Merchants

“From an L&D perspective, we wanted higher learner participation and to cater to the immediate business need of negotiation upskilling. I also had a larger goal to create a culture of learning. Merchants offered the content which was easy to navigate and understand across the board. We not only met 100% completion rates but also created an ask for more learning! I highly recommend this solution.”

Aditi Sharma, Learning and Development Lead.

CompanyA.P. Moller-Maersk Group.
TrainingImproving the Legal team’s negotiation skills
Skills DevelopedSelf-confidence, self-control, self-awareness, communicating effectively, steady focus, flexibility, conflict management, impact and influence, initiative, innovation and creativity, integrity, negotiation, drive to deliver results, analytical thinking, planning, organizing and coordinating, problem solving, tolerance to pressure, decision-making.
ProgramTrained employees: 62.
Serious GamesMerchants, Negotiation and Conflict Resolution Serious Game

Overview

A.P. Moller-Maersk Group, also called Moller-Maersk or simply Maersk, is an integrated transport and logistics company with multiple brands and is a global leader in container shipping and ports.

The Group consists of Maersk, APM Terminals, Damco, Svitzer and Maersk Container Industry. The mission of these businesses is to enable and facilitate global supply chains and provide opportunities for their customers to trade globally. They develop solutions that meet customer needs from one end of the supply chain to the other.

Challenges

  • The Legal team handles claims, contract governance, incident management, marine and vessel insurance and deals with global stakeholders on a daily basis.
  • The team had some of the lowest training participation/completion rates across all of the Maersk teams, standing at a mere 4%.
  • Traditionally, training at Maersk India involved classroom sessions, which meant very little flexibility for employees and high travel costs for the company.

Solutions

  • Because of its e-learning nature, participants have defined their own learning pace, choosing when to do the training.
  • The gamification techniques implemented in the simulator have made it possible to increase the motivation and level of engagement of the user.
  • Thanks to experiential learning (practice and feedback), the participant has tested the skills learned in situations similar to those in real life, thus increasing confidence.

Results

COMPLETION RATIO
APPLICABILITY RATIO