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Improving productivity to optimize business results

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“The response to the course has been very positive, to the point where we have identified cases in which the employee has invested time of his private life to complete the training.”

Miklos Szaszkay, HR SSO Learning & Development Lead at Bombardier

CompanyBombardier, plane and train engineering
TrainingImproving productivity to optimize business results
Skills DevelopedContinuous learning, self-confidence, information seeking, communicating effectively, steady focus, flexibility, conflict management, innovation and creativity, leadership, drive to deliver results, analytical thinking, planning, organizing and coordinating, problem solving, tolerance to pressure, decision-making.
ProgramPeriod: 2015 – 2016. Trained employees: 170.
Serious GamesTriskelion, Time Management & Personal Productivity Serious Game

Overview

Bombardier is considered the world leading company in railway material production and one of the biggest aircraft manufacturers in the world. As a market leader, this Canada-based company has launched a program for the development of functional skills with which to maintain its leadership in the sector.

This program is part of a strategic plan of the Canadian company, seeking to increase the performance and competitiveness of its workforce by focusing on talent development through non-technical skills.

With the time management simulator Triskelion, Bombardier has ensured that its training in organizational effectiveness skills has a real impact on the business results of the company.

Challenges

  • To guarantee great learning flexibility
  • To adapt training to the defining features and needs of the new generations
  • To design an e-learning solution with the quality of classroom training
  • To offer effective training in functional skills

Solutions

  • Bet on new technologies through the video game.
  • Design of contents highly qualified to practice and rehearse in real simulated cases.
  • Individual control panels to measure student progress in the simulator.
  • A solution easily accessible and adapted to any device with Internet connection: PC, tablet or smartphone.

Results

4% reduction in the number of service level agreements (SLA) closed in more than 5 days.

2% increase in the number of service level agreements (SLA) closed in less than 2 days

Completion ratio has been of 97%.

90% of participants state they would take the course again.