|Company||CaixaBank Consumer Finance|
|Training||Game-based learning to improve employees’ negotiation skills|
|Skills Developed||Continuous learning, self-confidence, information seeking, communicating effectively, steady focus, flexibility, conflict management, innovation and creativity, leadership, negotiation, drive to deliver results, analytical thinking, planning, organizing and coordinating, problem solving, tolerance to pressure, decision-making.|
|Program||Period: 2016. Employees trained: 262|
|Serious Games||Merchants, Negotiation and Conflict Resolution Serious Game|
With more than 32,000 employees and almost 14 million clients, CaixaBank is Spain’s third largest financial institution in terms of assets. Its subsidiary, CaixaBank Consumer Finance, specializes in consumer and business financing and the provision of consumer credit. CaixaBank Consumer Finance collaborates with over 11,000 businesses and has financed the purchases and projects of more than five million private individuals.
In a quest to train and develop its employees’ talent, in January 2016 the company began to implement a game-based learning program. The aim was to strengthen the staff’s negotiation skills in order to improve the company’s financial performance. Accordingly, CaixaBank Consumer Finance set about finding an attractive, alternative and innovative learning format that would motivate employees and increase their engagement.