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2100: Serious Game on Customer Service
Improve customer service skills while having fun
‘2100’ is a futuristic adventure in which the student travels to the forward in time to begin from zero in a huge corporation. The goal is to become the company’s CEO. Your success… or failure will depend on your capacity to listen to, help and take care of your customers.
‘2100’ is the first simulator specializing in developing customer service skills and recreates up to 27 “real” situations to work on a total of 17 skills.
‘2100’ is translated into the following languages: Spanish, English, French, German, Dutch, Italian and Turkish.
Why 2100?
Useful content. Leadership, negotiation, time management, personal productivity and customer service. Skills with a direct impact.
Gamification techniques such as storytelling, badges and levels to generate ‘engagement’. Rankings and challenges to increase motivation in the participant.
Sophisticated simulators representing real situations. Safe environment for the employee to practice and receive feedback for improvement.
Program
Module I: I am the customer
- Keys to understanding the customer.
- The importance of being proactive.
Module II: Be nice to me
- Situations of inappropriate customer service.
- Strategies to develop empathy and build confidence.
Module III: Listen to me
- How to learn to listen to your customer.
- Techniques for active listening.
Module IV: Don’t tell me “NO”
- Adapting to the customer and proposing solutions.
- Developing communication skills.
Module V: Exceed my expectation
- Keys to attending, solving and helping the customer.
- The importance of seeking excellence.
Module VI: When I get upset…
- Effective management of conflict situations.
- Techniques to keep calm and transmit confidence.
Module VII: Know your product
- Business Acumen: Business sense.
- Keys to becoming an expert in your products.
Module VIII: Be positive
- How to avoid negativity and act under pressure.
- 9 fundamental rules to keep a positive attitude.
Efficiency and results go hand in hand
Completion Ratio
Applicability Ratio
Recommendation Ratio
What do our customers say?
“You may think that a solution like this one has an extra cost because it adds value and benefits, but we have experienced a cost reduction in training of a 58%.”
Tanit Ruiz
Dir. Assoc. Learning & Development at MSD
“Unlike previous training programs, with Gamelearn’s solutions we have never had to promote online training to employees.”
Yolanda Otero
Head of Leadership Training and Knowledge Management
“Training nowadays, in the digital age, requires innovation. Not just innovation for its own sake, but with a goal in mind. And games work. Working with Gamelearn for the past six years has brought us many things, and we want this to continue.”
Carlos Rubio
Training and Development Manager at Phone House Spain
“This initiative has engaged our employees and it has really proven to be attractive to them; that is why it has been a success.”
Luis Sagí-Vela
Training & Development Manager at Man & Truck Bus Iberia
“Gamelearn has the value of other e-learning platforms, but with added elements of competition among players, engagement and personalized feedback. Overall, it is an enhanced version of these e-learning platforms.”
Carlos Molinero
Director of Human Resources, Vestas
Gamelearn: the most awarded game-based learning platform in the world
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leader business excelence 2018
the bizz - Global
company business excelence 2018
the bizz - Global
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aenoa - Spain
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brandon hall technology - USA
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apel - Spain
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training industry - USA
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customer experience awards - UK
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excellence in technology 2017
brandon hall group - USA
silver medal ncm excellence 2017
brandon hall group - USA
business excelence 2017
the bizz - Global
eLearning! champion 2017
eLearning! Media Group - USA
game of the year 2016
bex institute - Ireland
innovación rrhh e&e 2016
expansión - Spain
top 20 training company 2016
training industry - USA
best of eLearning! 2016
eLearning! media group - USA
brandon hall excellence 2016
brandon hall group - USA
learning design challenge 2016
training magazine - USA
learnX impact awards 2016
learnX - Australia
eLearning! champion 2016
eLearning! Media Group - USA
brandon hall excellence 2015
brandon hall group - USA
serious play awards 2016
serious play association - Global
best of eLearning! 2015
eLearning! media group - USA
top 20 training company 2014
training industry - USA
best of eLearning! 2014
eLearning! media group - USA
top 20 training company 2015
training industry - USA
top 5 startup south summit 2013
spain startup summit - Spain
innovación rrhh e&e
expansión - Spain
best service cipd manchester 2012
cipd manchester exhibition - UK
top 10 european startup
san francisco demo night - USA
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Dictionary
Game-based learning in negotiation
The practical approach of game-based learning courses makes negotiation skills training particularly effective.
Merchants includes a complete negotiation simulator that enables students to practice the skills they learn.
In this way they are able to practice their negotiation skills in a virtual environment to gain confidence when facing real situations.
Serious Games to learn negotiation
Traditionally negotiation skills are taught by consultants who after presenting the theory, usually evaluate students when applying the techniques and strategies in role plays or simulated situations. However, lack of time and high costs, classroom training is becoming less common in businesses.
E-learning is a training format not a methodology. The use of e-learning makes corporate training easier specially in multinational companies.
Serious games when online are in essence e-learning. Serious games make possible soft skills learning and development.
Serious games training in negotiation are more effective, more comfortable for users and easier to implement for companies. In result, the learning impact of serious games is higher because of the methodology and the cost of the training is lower thanks to the online format.
Negotiation simulator
The simulator is the core of Gamelearn’s serious games. It enables the interaction between the students and the video game. Merchant’s negotiation simulator gives constant feedback and evaluation to the students so they can train their negotiation skills until feeling confident.
Through the use of online video games, a complex negotiation simulator allows the player to engage in the learned skills and get instantaneous and personalized feedback, in much the same way that a class instructor would. The advantage, however, is that the negotiation simulator interacts only with one player and therefore the feedback is provided more directly and often to him.
