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2100: Serious game on customer service
+26,392 students online
Objectives of this course
Learn and practice strategies, techniques and tools to develop and improve your customer service skills.
Audience
Anyone who wants to develop customer service skills.
Available languages
English, Spanish, French, German, Dutch, Italian, Portuguese, Chinese, Russian, Arabic and Turkish.
Improve customer service skills while having fun
‘2100’ is a futuristic adventure in which the student travels forward in time to start from the bottom of a huge corporation. The goal is to become the company’s CEO. Your success… or failure will depend on your capacity to listen to, help and take care of your customers.
‘2100’ is the first simulator specializing in developing customer service skills and recreates up to 27 “real” situations to work on a total of 17 skills.
‘2100’ is available in Spanish, English, French, German, Dutch, Italian, Portuguese, Chinese, Russian, Arabic and Turkish.
Why 2100?
2100 is an online video game course in which you will learn and practice strategies, techniques and tools to develop and improve your customer service skills.
- Learn, practice and develop your customer service skills by resolving up to 27 real-life situations.
- Develop your business acumen.
- Improve your empathy, initiative, proactive engagement and conflict management skills.
- Understand the importance of ratings and customer reviews on social media.
Program
Module I: I am the customer
- Keys to understanding the customer.
- The importance of being proactive.
Module II: Be nice to me
- Situations of inappropriate customer service.
- Strategies to develop empathy and build confidence.
Module III: Listen to me
- How to learn to listen to your customer.
- Techniques for active listening.
Module IV: Don’t tell me “NO”
- Adapting to the customer and proposing solutions.
- Developing communication skills.
Module V: Exceed my expectation
- Keys to attending, solving and helping the customer.
- The importance of seeking excellence.
Module VI: When I get upset…
- Effective management of conflict situations.
- Techniques to keep calm and transmit confidence.
Module VII: Know your product
- Business Acumen: Business sense.
- Keys to becoming an expert in your products.
Module VIII: Be positive
- How to avoid negativity and act under pressure.
- 9 fundamental rules to keep a positive attitude.
What do our customers say?
“Gamelearn has the value of other e-learning platforms, but with added elements of competition among players, engagement and personalized feedback. Overall, it is an enhanced version of these e-learning platforms.”
Carlos Molinero
Director of Human Resources
Other courses included in the platform
Free Ebooks & Whitepapers
Dictionary
Game-based learning in negotiation
The practical approach of game-based learning courses makes negotiation skills training particularly effective.
Merchants includes a complete negotiation simulator that enables students to practice the skills they learn.
In this way they are able to practice their negotiation skills in a virtual environment to gain confidence when facing real situations.
Serious Games to learn negotiation
Traditionally negotiation skills are taught by consultants who after presenting the theory, usually evaluate students when applying the techniques and strategies in role plays or simulated situations. However, lack of time and high costs, classroom training is becoming less common in businesses.
E-learning is a training format not a methodology. The use of e-learning makes corporate training easier specially in multinational companies.
Serious games when online are in essence e-learning. Serious games make possible soft skills learning and development.
Serious games training in negotiation are more effective, more comfortable for users and easier to implement for companies. In result, the learning impact of serious games is higher because of the methodology and the cost of the training is lower thanks to the online format.
Negotiation simulator
The simulator is the core of Gamelearn’s serious games. It enables the interaction between the students and the video game. Merchant’s negotiation simulator gives constant feedback and evaluation to the students so they can train their negotiation skills until feeling confident.
Through the use of online video games, a complex negotiation simulator allows the player to engage in the learned skills and get instantaneous and personalized feedback, in much the same way that a class instructor would. The advantage, however, is that the negotiation simulator interacts only with one player and therefore the feedback is provided more directly and often to him.