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2100: Serious Game on Customer Service
Improve customer service skills while having fun
‘2100’ is a futuristic adventure in which the student travels to the forward in time to begin from zero in a huge corporation. The goal is to become the company’s CEO. Your success… or failure will depend on your capacity to listen to, help and take care of your customers.
‘2100’ is the first simulator specializing in developing customer service skills and recreates up to 27 “real” situations to work on a total of 17 skills.
‘2100’ is available in Spanish, English, French, German, Dutch, Italian, Portuguese, Chinese, Russian, Arabic and Turkish.
Why 2100?
2100 is an online video game course in which you will learn and practice strategies, techniques and tools to develop and improve your customer service skills.
- Learn, practice and develop your customer service skills by resolving up to 27 real-life situations.
- Develop your business acumen.
- Improve your empathy, initiative, proactive engagement and conflict management skills.
- Understand the importance of ratings and customer reviews on social media.
Program
Module I: I am the customer
- Keys to understanding the customer.
- The importance of being proactive.
Module II: Be nice to me
- Situations of inappropriate customer service.
- Strategies to develop empathy and build confidence.
Module III: Listen to me
- How to learn to listen to your customer.
- Techniques for active listening.
Module IV: Don’t tell me “NO”
- Adapting to the customer and proposing solutions.
- Developing communication skills.
Module V: Exceed my expectation
- Keys to attending, solving and helping the customer.
- The importance of seeking excellence.
Module VI: When I get upset…
- Effective management of conflict situations.
- Techniques to keep calm and transmit confidence.
Module VII: Know your product
- Business Acumen: Business sense.
- Keys to becoming an expert in your products.
Module VIII: Be positive
- How to avoid negativity and act under pressure.
- 9 fundamental rules to keep a positive attitude.
Efficiency and results go hand in hand
Completion Ratio
Applicability Ratio
Recommendation Ratio
What do our customers say?
“Through game-based learning, we have achieved excellent results, which is what we have always sought to do in two complex areas such as productivity and ‘engagement’ of the employee.”
Juan Tinoco
HR Director de LG Spain
“You may think that a solution like this one has an extra cost because it adds value and benefits, but we have experienced a cost reduction in training of a 58%.”
Tanit Ruiz
Learning & Development director at MSD
“From the point of view of effectiveness and efficiency, the training experience is extraordinary.”
Scherezade Miletich
Director of Development área at Fujitsu
“The response to the course has been very positive, to the point where we have identified cases in which the employee has invested time of his private life to complete the training.”
Miklos Szaszkay
HR SSO Learning & Development Lead at Bombardier
“Gamelearn has the value of other e-learning platforms, but with added elements of competition among players, engagement and personalized feedback. Overall, it is an enhanced version of these e-learning platforms.”
Carlos Molinero
Director of Human Resources, Vestas
Gamelearn: the most awarded game-based learning platform in the world
estrella de oro a la excelencia 2018
instituto para la excelencia profesional
best use of games for learning 2018
brandon hall - USA
50 most impactful eduTech leaders
world education congress - Global
leader business excelence 2018
the bizz - Global
company business excelence 2018
the bizz - Global
best training platform 2018
aenoa - Spain
silver - excellence in technology 2017
brandon hall technology - USA
best innovation solution 2017
apel - Spain
top 20 training company 2017
training industry - USA
gold stevie winner 2017
stevie awards - USA
excellence in technology 2017
brandon hall group - USA
silver medal ncm excellence 2017
brandon hall group - USA
business excelence 2017
the bizz - Global
eLearning! champion 2017
eLearning! Media Group - USA
game of the year 2016
bex institute - Ireland
innovación rrhh e&e 2016
expansión - Spain
top 20 training company 2016
training industry - USA
best of eLearning! 2016
eLearning! media group - USA
brandon hall excellence 2016
brandon hall group - USA
learning design challenge 2016
training magazine - USA
learnX impact awards 2016
learnX - Australia
eLearning! champion 2016
eLearning! Media Group - USA
serious play awards 2016
serious play association - Global
brandon hall excellence 2015
brandon hall group - USA
best of eLearning! 2015
eLearning! media group - USA
top 20 training company 2015
training industry - USA
best of eLearning! 2014
eLearning! media group - USA
top 20 training company 2014
training industry - USA
innovación rrhh e&e
expansión - Spain
best service cipd manchester 2012
cipd manchester exhibition - UK
top 10 european startup
san francisco demo night - USA
top 5 startup south summit 2013
spain startup summit - Spain
Other courses included in the platform
Dictionary
Game-based learning in negotiation
The practical approach of game-based learning courses makes negotiation skills training particularly effective.
Merchants includes a complete negotiation simulator that enables students to practice the skills they learn.
In this way they are able to practice their negotiation skills in a virtual environment to gain confidence when facing real situations.
Serious Games to learn negotiation
Traditionally negotiation skills are taught by consultants who after presenting the theory, usually evaluate students when applying the techniques and strategies in role plays or simulated situations. However, lack of time and high costs, classroom training is becoming less common in businesses.
E-learning is a training format not a methodology. The use of e-learning makes corporate training easier specially in multinational companies.
Serious games when online are in essence e-learning. Serious games make possible soft skills learning and development.
Serious games training in negotiation are more effective, more comfortable for users and easier to implement for companies. In result, the learning impact of serious games is higher because of the methodology and the cost of the training is lower thanks to the online format.
Negotiation simulator
The simulator is the core of Gamelearn’s serious games. It enables the interaction between the students and the video game. Merchant’s negotiation simulator gives constant feedback and evaluation to the students so they can train their negotiation skills until feeling confident.
Through the use of online video games, a complex negotiation simulator allows the player to engage in the learned skills and get instantaneous and personalized feedback, in much the same way that a class instructor would. The advantage, however, is that the negotiation simulator interacts only with one player and therefore the feedback is provided more directly and often to him.
