Brenda Sánchez, Training Coordinator.
|Training||Developing soft skills and fueling corporate culture|
|Skills Developed||Continuous learning, self-confidence, coaching, communicating effectively, work-life balance, steady focus, change management, conflict management, innovation and creativity, leadership, negotiation, analytical thinking, planning, organizing and coordinating, problem solving, tolerance to pressure, decision-making, teamwork.|
|Serious Games||Merchants, serious game for negotiation and conflict resolution|
Triskelion, serious game for time management and personal productivity
Pacific, serious game for leadership and team management
2100, the serious game on customer service
Ford Mexico has opted for a different and innovative communication and training methodology to convey its values and experience to its distributors’ employees.
The main challenge that faced was covering its training and communication needs for a broad range of job groups who were geographically dispersed. Game-based learning has been the ideal tool for that.