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Frequently Asked Questions

About Gamelearn

What is Gamelearn?

With more than 3,000 corporate clients on 5 continents, Gamelearn is the world’s leading company in the development of video games for corporate training. With a subscription to Gamelearn’s online platform, you’ll be able to access the most award-winning serious game catalog on the market — or build your own professional-quality games. 

Why use video games for corporate training?

Video games improve the results of your corporate training by engaging and motivating students, which is instrumental in helping them retain the information they learn.

Numerous studies have shown that video games are one of the best teaching approaches available. By using simulators and gamification techniques, the games hook users in by stimulating more areas of their brain, boosting their self-confidence, increasing their knowledge, getting them hands-on practice, and, ultimately, offering a more effective and lasting learning experience. And all this while they’re having fun!

Which companies have used the Gamelearn platform?

Companies of all shapes and sizes across all industries have successfully used our game-based learning platform for their corporate training. In all, more than 3,000 companies around the world have placed their trust in us.

These include well-known companies such as Coca-Cola FEMSA, Fujitsu, Kyocera, Kellogs, Phillips, Merck-MSD, Man Truck, LG, CaixaBank, Fujitsu, AXA, Bombardier, Sanitas, Phone House, Vestas, BBVA Bancomer, Saint-Gobain Distribution Bâtiment France, Ford, Hyundai, Bayer, KPMG, ZarMG, Doya OTIS, Michelin, and more.

See more customers here.

What results has our training platform achieved?

We’re proud to say that our platform has been widely recognized by our clients and their employees alike.

After having worked with more than 3,000 companies from around the world, the results we’ve delivered far exceed other e-learning solutions:

  • Course Completion Rate: 94%
  • Recommendation Rate: 93%
  • Applicability Rate: 97%

In the past few years, we’ve also won more than 40 international awards thanks to our high-quality serious games and the impact they’ve had on hundreds of companies. These include awards from the Brandon Hall Group, Training Industry, the International Serious Play Awards, the LearnX Impact Awards, the Stevie Awards, and many more.

Where is Gamelearn?

Gamelearn’s online platform is available worldwide in Spanish, English, French, and German.

The company is headquartered in Madrid, Spain, but we also have offices in Barcelona and Mexico City. 

Our network of more than 30 distributors also works endlessly to bring our video games to almost every corner of the world.

Technical aspects

How do I access video games?

Our courses are very easy to access. All you need is an internet connection, a username, and a password.

Students will receive an email with their login details, then they’re just one click away from accessing the platform. You can access it from a computer, tablet, or smartphone.

Can it be integrated into my Learning Management System (LMS)?

The Gamelearn platform uses international IT standards that allow for integration with most LMSs currently on the market.

LMSs such as Cornerstone, Moodle, and SAP Success Factors use the same protocol and can be easily integrated with Gamelearn video games.

The platform also permits an SSO (single sign-on) from your LMS account to do away with the need to have separate usernames and passwords to play Gamelearn games.

Are there any additional costs to integrate it with my LMS?

Although it will depend on the technical complexity of your LMS, in principle, the integration entails no extra cost. Please contact us or your Account Manager to get more details about integrating it with your LMS.

Will the games work at my company, from a technical standpoint?

Yes. Our games use the latest technology in HTML5 and Javascript to adapt to all networks and devices (computers, tablets, and smartphones).

Before kicking off any training, we can help you run a technical test to verify that everything is running properly.

Are your serious games secure?

Totally! Gamelearn servers are hosted at Tier IV or III+ facilities that are not only SSAE-16, PCI DSS, and ISO 27001 compliant but also safeguarded by the most stringent security measures. We regularly scan for security threats and conduct penetration tests on the different applications in our family of serious games.

Click here for more details.

How do you protect client and student data?

Our networks, servers, and applications have the most comprehensive security standards available to guarantee that client and student data is protected. We are fully compliant with the European Union’s new General Data Protection Regulation (GDPR).

Click here for more details.

Where are the Gamelearn servers? (only for Europe)

Our servers are located in Europe (Ireland and Germany) to guarantee the security and data protection of our clients.  Data protection and security laws in the European Union are considered to be the most demanding in the world.

Our serious games

Who can play Gamelearn’s video games?

Anyone can learn with Gamelearn. There’s absolutely no need for any background knowledge or experience with video games — our courses are highly playable even for those who have never played a video game in their lives. Additionally, by using simulators, our games can be adapted to each user’s difficulty level.

Gamelearn games are implemented through training programs in companies and organizations. Contact your human resources department if you’d like your company to offer our games to its staff.

Can Gamelearn courses be subsidized? (Spain only)

Yes. In Spain, several of our courses can be 100% subsidized by the country’s State Foundation for Employment Training (FUNDAE). Hundreds of companies have already benefited from these subsidies to offer Gamelearn games.

Can I try your games?

Yes. We’re positive that if you try any of our video games, you’ll be shouting their praises from the rooftops.

Request a demo here.

Where does the content come from for your serious games?

At Gamelearn, we’ve poured in endless hours to ensure that our content is of the highest quality.

In this regard, for instance, during the development of Pacific, we conducted over 200 interviews with executives, CEOs, and managers from around the world over a 12-year period; For Merchants, we used the Harvard Method of Negotiation as well as Dr. Chester L. Karass’ “Effective Negotiating” as our basis. This high-quality content has been infused into video games to ensure students are immersed in the material and getting hands-on practice through simulators.

In what languages are your video games available?

All of our serious games are available in Spanish, English, French, and German, but some are offered in additional languages as well.

To learn more, or to check the availability of a language, contact us here

Can the games be customized?

At Gamelearn, we have ready-made serious games that offer well-defined and structured content, as well as customizable serious games that clients can change to meet their specific needs and objectives. Also, our authoring tool, the Editor, lets you turn your current training content into professional-quality video games like the ones we offer in our catalog — all without needing to code!

Creating video games out of your training content is now quick and easy. You can include your own material, images, and videos according to what your company’s objectives are.

Can Gamelearn games be played as a team?

Our serious games are played individually. Each student has their own score and can move through the game at their own pace. This model allows them to receive personalized feedback on the answers they give or the strategies they use. It’s also a way of making sure students are getting the knowledge they need to complete the course.

That said, we always recommend launching our training programs in classes or groups within the company, as it gives coworkers the opportunity to compete and interact with each other. In all of our games, students can see their overall ranking as well as how their coworkers are doing. In some cases, they can even give gifts or send notes to each other.

This means that even if Gamelearn games are played individually, they offer employees a social experience they can share with their coworkers.

Can classes be created for different departments or different countries at the same time?

Yes. The Gamelearn platform gives you the flexibility to organize classes as you like. Not only can you create groups within the same department, city, or country, those groups can compete against teams from other areas or departments. Anything is possible, and you can choose what suits your staff best.

What professional profiles do your serious games target?

Our video games are designed for any company that wants to help its employees improve personally and professionally.

Our serious games have been used to train teams in Sales, Purchasing, Finance, Administration, Marketing, Communication, Legal, Business Development, Reception, Phone Support, After-Sales, Customer Service, and more.

In terms of specific professional profiles, Gamelearn video games have been highly rated by executives, area managers, entrepreneurs, team leaders, and floor managers.

Our platform focuses on transversal skills like productivity, time management, effective communication, change management, leadership, results orientation, analytical thinking, planning, and conflict resolution — all skills that make our games a useful training tool for any professional.

What topics and skills do your games tackle?

Our serious games are built around key soft skills such as leadership, team management, productivity, time management, negotiation, conflict resolution, and customer service, but there are also some that focus on specific topics in compliance training such as cybersecurity or the prevention of money laundering.

In all, our video games work on more than 26 skills:

  • Continuous learning
  • Self-confidence
  • Self-control
  • Self-Consciousness
  • Research
  • Coaching
  • Effective communication
  • Balance
  • Focus
  • Flexibility
  • Change management
  • Conflict management
  • Impact and influence
  • Initiative
  • Innovation and creativity
  • Integrity
  • Leadership
  • Negotiation and conflict management
  • Results orientation
  • Analytical thinking
  • Planning
  • Problem-solving
  • Grace under pressure
  • Decision-making
  • Teamwork
  • Customer support

How long does it take to finish a serious game?

Given that our courses are based on “learning by doing,” the duration of our games depends on the student’s proficiencies and abilities. However, some courses are designed to be longer and can take 8 hours or more to complete. The shortest Gamelearn courses don’t take longer than 3 or 4 hours.

Can I still access the content after finishing the course?

You can download any readings and lessons during the game, which means you can save and access them whenever you need to.

Does replaying your serious games make sense?

Yes. In fact, we urge students to play them again every 9 or 10 months to refresh their knowledge and habits. By doing so, students can reinforce the previous learning experience and keep the content at the forefront of their minds.

Is there some sort of certificate or diploma for completing the games?

Yes. When you finish the course, you will receive a diploma stating that you successfully passed the training.

Can your serious games adapt to company committees? (for the German market, works council or 'Betriebsrat')

Yes, Gamelearn’s serious games can adapt to the requirements of works councils. Students can use pseudonyms instead of their real names, and we protect the data of your employees at all times while providing them with a secure environment to train on their own.  Employees can also organize their training time during work hours and will even have a help portal to address any concerns or problems they may have.

Gamelearn support and services

How can I purchase your serious games?

Clients access our platform through a yearly subscription model which gives them a certain number of seats. These seats determine how many students can enter the platform’s Campus. With this annual subscription, the user of each seat will have access to the entire catalog of serious games available on the Campus. 

As for the administrator of the client account, they will also have access to the LMS, where they can manage student activity, create and monitor classes, build learning pathways with various courses, and set up reports to better manage the training plan.

The use of our game authoring tool, the Editor, must be purchased separately. 

What is the service “Customer Success”?

Customer Success is Gamelearn’s department dedicated to making your training programs a success.

The goal of Customer Success (and everyone at Gamelearn) is to ensure that you’re implementing your courses as simply and effectively as possible and that your employees are learning and developing on a personal and professional level.

What happens after I make a purchase?

At Gamelearn, we do everything in our power to make your training a success. When you purchase seats on our platform, you’ll be able to use the following services and tools:

— technical support to integrate our platform with your LMS

— emails to get students excited and ready to play

— games in our four core languages: Spanish, English, French, and German

— the Campus and the LMS (the Platform)

— a help portal (for clients and students alike)

— access to the Frequently Asked Questions (FAQ)

— automated emails encouraging staff to complete their training

— final reports with the training results

— a diploma for each of your students

— possibility of downloading materials for future reference and review

— direct and personalized support (for clients and students alike) through the help portal

Moreover, depending on the specific terms and conditions of purchase, you can also get personalized and direct service from one of our Customer Success Managers (CSM). These experts from the Customer Success team, who have extensive experience in video games for corporate training, will listen to your priorities, help you design an implementation strategy for your company, define the project, and get the most out of our serious games. If you’re already a customer, ask us about the terms and conditions. If you aren’t, check with your Account Executive.

What is the Gamelearn platform?

It’s an online game-based learning platform for corporate training. This subscription-based platform consists of three main features: the Campus, where users have access to a catalog of serious games focusing on different professional skills; an LMS, where training managers can oversee courses; and an authoring tool called Editor, which allows clients to create custom video games using their own training content.

The platform is a safe, simple, and practical tool that makes it much easier to launch and oversee your courses as well as quantify their results.

If you’re a client, you can use the Gamelearn platform to, among other things:

— Enroll groups and students.

— Create customized learning pathways.

— Customize the Campus that each student sees.

— Monitor each student’s progress.

— See feedback left by employees.

— Download reports.

— Check the ratios of your training efforts (completion, applicability, etc.).

— Oversee credit consumption and remaining balance.

— Customize the games that allow you to do so.

If you’re a student, you can use the Gamelearn platform to:

— Register for the platform.

— Access the games available to you on the Campus.

— See your results.

— See the leaderboards for your group, if you’re in one.

— Review the courses’ lessons and downloadable content.

— Download your diploma when you complete a course.

Click here to access the general platform.

Click here to access the student platform.

What is the Gamelearn Help Portal?

At Gamelearn, we work to ensure that your experience with our video games is simple and fluid. To do so, we’ve created an intuitive, practical, and comprehensive help portal to assist clients and students alike in their training programs.  

 

Through this help portal, HR managers can easily find the information they need to manage their groups and training initiatives.  They can also find instructions to get the most out of the many options available on the platform.

Students can also use the help portal to check FAQs, resolve any incidences with games, or contact the Gamelearn help team.

Click here to access the help portal.