The conflict resolution in the workplace is something essential and, to a certain extent, unavoidable. Knowing how to resolve the disagreements is the key to easing tensions and reacting intelligently. These are the 6 attitudes we should control to avoid a conflict resolution:
1. Denying the problem
If you can’t hear any complaints, then something is going wrong. Hiding or denying the existence of tensions or conflict situations only contributes towards deteriorating the work environment and accentuating the problem, which will surely end up exploding at some point. Denying the conflict is harmful for trust and only makes things worse. Therefore, if we find a problem, we must act quickly: doing nothing about it is definitely not the answer.
2. Ignoring the feelings of your team
If we try to resolve a conflict at work without keeping our perspective, we will not achieve anything. It is best to start by empathizing with others: “I am sorry you are disappointed”, “I regret that this did not come out as you expected”, etc. We should be grateful that they have expressed their feelings openly in order to offer them a solution.
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3. Justifying the situation
Trying to justify the situation that generated the conflict will lead us nowhere. “You have to understand that…” “You should…” are expressions that indicate misunderstanding and, besides, suggest that it is the other party who needs to give in. Rather than seeking common understanding, we will be emphasizing the differences.
4. Losing your temper
If the conflict has broken out, we risk losing our temper trying to put out the fire. Shutting up those who are arguing, asking them to forget about the issue or storming into the middle of an argument will only make matters worse. The best option is to stay calm, ask questions to understand what the problem is and wait for the best time to propose a solution.
5. Showing discouragement
It is very difficult to resolve a conflict if we give the impression that reaching an agreement is but chimerical. If people perceive that we have no hopes in resolving the conflict, it will get bigger and finding common ground will prove more and more difficult. We must open the door to optimism and believe in the solution.
6. Considering the issue closed
If we think that we have managed to extinguish the fire and forget about the situation, we are denying that the problem can arise again, as it often happens. It is best to perform some monitoring to make sure that the solution was the most appropriate for everyone and to detect whether the problem persists.
What other dangerous attitudes would you add to our list to avoid a conflict resolution in the workplace?