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Emotional intelligence
DEX
DEX
Emotional intelligence
Synopsis
Lisa embarks on a major research project to create robots capable of interpreting and managing emotions. Will Lisa succeed in replicating the human psyche and improve human-machine relations?
Objectives
- Recognize your own and others’ emotions to improve self-knowledge and interpersonal relationships.
- Regulate and express your own emotions to increase self-confidence and self-motivation.
- Manage others’ emotions and build stronger relationships that increase collaboration.
Course materials
- 3 lessons
- 7 case studies
- Keep your emotions under control!
Customer service
2100
2100
Customer service
Synopsis
Embark on a futuristic adventure with the goal of becoming the CEO of a huge corporation. Success … or failure depends on being able to listen, help, and take care of customers.
Objectives
- Develop business acumen by communicating effectively with customers.
- Improve empathy, initiative, proactive engagement, and conflict management skills.
- Use ratings and customer reviews on social media to make informed decisions.
Course material
- 8 interactive lessons
- 26 real-life situations
- Hello, future!
Leadership and team management
Pacific
Pacific
Leadership and team management
Synopsis
Mayday, mayday, airplane crash! Escape from a desert island alive by learning to manage and motivate teams. Will the team return home?
Objectives
- Increase team effectiveness, efficiency, and overall performance.
- Enhance communication skills, learning delegation and coaching techniques.
- Learn tips for motivating, rewarding and resolving conflict within teams.
Course material
- 22 interactive lessons
- +25 real-life cases
- Make it back home!
Sales prospecting on social media
Lumiere 3
Lumiere 3
Sales prospecting on social media
Synopsis
Philippe concludes his training as a sales prospector by facing one last challenge: learning to use social media as a prospecting channel. Will he be able to apply social selling to sell a revolutionary new product?
Objectives
- Discover the utility of using social media as an alternative prospecting channel.
- Understand the main objectives and activities when prospecting on social media.
- Apply best practices to get more clients with social selling.
Course materials
- 3 interactive lessons
- 9 case studies
- Go viral!
Sales prospecting channels
Lumiere 2
Lumiere 2
Sales prospecting channels
Synopsis
Continue Philippe’s adventure in Paris as he works at his dream company: Lumière. Philippe will now need to focus on finding potential customers by learning how to utilize emails and phone calls as his primary prospecting channels. How will he fare?
Objectives
- Learn the keys to interacting with “gatekeepers” and gaining access to your prospects.
- Apply success indicators when prospecting via email.
- Practice following the proper steps when prospecting over the phone to generate new business opportunities.
Course materials
- 5 interactive lessons
- 7 real-life situations
- Hard work pays off!
Basics of sales prospecting
Lumiere 1
Lumiere 1
Basics of sales prospecting
Synopsis
Philippe has just moved to Paris to fulfill his dream of working as a salesman at Lumière, a sustainable lighting company. Will he be able to pass the hiring process by applying the secrets of prospecting?
Objectives
- Understand the strategic principles and attitudes of successful prospecting.
- Learn to recognize a prospector’s internal enemies and how to avoid them.
- Practice the key skills that will get you results.
Course objectives
- 3 interactive lessons
- 11 real-life situations
- Never give up!
Coaching
Echo
Echo
Coaching
Synopsis
Coach Alex must help a well-respected public figure implement a global strategy to eliminate plastic from our oceans. Will Alex be able to leave his mark on his coachee and make an impact on the world?
Objectives
- Fuel talent development by following a step-by-step coaching process.
- Take control of conversations to help the coachee make their own decisions.
- Develop the skills and tools necessary to become an inspirational coach.
Course material
- 8 interactive lessons
- 3 real-life cases
- Protect the oceans!
Team motivation
Titan
Titan
Team motivation
Synopsis
Larry, the coach for the Wild Wolves basketball team, asks the national team coach for help to keep his team from being eliminated from the league. Larry’s ability to motivate his team’s players will be the key factor in their success.
Objectives
- Motivate a work team to achieve their best performance on a daily basis.
- Find out what motivates each person on the team and apply it when delegating tasks.
- Maintain the team’s motivation and commitment level to achieve objectives.
Course materials
- 3 lessons
- 8 real-life cases
- Ready for tip-off?
Effective feedback
Aqua
Aqua
Effective feedback
Synopsis
Say hello to Gina. The survival of Gina’s ecovillage depends on her ability to give effective feedback. Will she be able to save her community from a devastating drought that’s lasted almost three years?
Objectives
- Course correct behavior following an easy and effective process.
- Give positive and constructive feedback to motivate teams.
- Foster a culture of self improvement to improve performance.
Course material
- 3 interactive lessons
- 8 real-life cases
- Save the planet!
Effective change management
Route-321
Route-321
Effective change management
Synopsis
Milo owns his own bus company—until it‘s taken over by a large multinational. After being hired on as a driver, will he be able to get his life moving in the right direction again?
Objectives
- Manage emotional responses to changing environments.
- Uncover the blockers to success and find ways to overcome them.
- Create new habits and adapt to new situations with ease.
Course material
- 4 interactive lessons
- 11 real-life situations
- Keep on moving!
Remote team leadership
Stellar
Stellar
Remote team leadership
Synopsis
Meet Yulia. The fate of Yulia’s mission rests on her ability to lead a remote team as they repair the robotic arm of an international space station. Will her team be able to get a stranded astronaut and his precious cargo back to Earth before it’s too late?
Objectives
- Approach and solve the challenges remote teams face on a daily basis.
- Boost performance, maintain motivation, and foster a sense of belonging.
- Use communication as a foundation while leading remote teams.
Course material
- 5 interactive lessons
- 14 real-life cases
- To leadership infinity and beyond!
Effective task delegation
Sahara
Sahara
Effective task delegation
Synopsis
Meet Amal—a consultant hired to tackle the internal delegation problems of a sustainable construction startup. Will her abilities help them avoid bankruptcy and win a major competition to build the next big project in the Sahara?
Objectives
- Apply the necessary steps to effectively delegate tasks between members.
- Build trust and instill a sense of ownership amongst various profiles.
- Practice delegation skills to develop a high-performing and happy team.
Course material
- 2 interactive lessons
- 5 real-life cases
- Every grain of sand helps!
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