Conflict Resolution in the workplace: 6 attitudes that you should avoid

Conflict Resolution in the workplace: 6 attitudes that you should avoid
Gamelearn Team

The conflict resolution in the workplace is something essential and, to a certain extent, unavoidable. Knowing how to resolve the disagreements is the key to easing tensions and reacting intelligently. These are the 6 attitudes we should control to avoid a conflict resolution:

1. Denying the problem

If you can’t hear any complaints, then something is going wrong. Hiding or denying the existence of tensions or conflict situations only contributes towards deteriorating the work environment and accentuating the problem, which will surely end up exploding at some point. Denying the conflict is harmful for trust and only makes things worse. Therefore, if we find a problem, we must act quickly: doing nothing about it is definitely not the answer.

2. Ignoring the feelings of your team

If we try to resolve a conflict at work without keeping our perspective, we will not achieve anything. It is best to start by empathizing with others: “I am sorry you are disappointed”, “I regret that this did not come out as you expected”, etc. We should be grateful that they have expressed their feelings openly in order to offer them a solution.

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3. Justifying the situation

Trying to justify the situation that generated the conflict will lead us nowhere. “You have to understand that…” “You should…” are expressions that indicate misunderstanding and, besides, suggest that it is the other party who needs to give in. Rather than seeking common understanding, we will be emphasizing the differences.

4. Losing your temper

If the conflict has broken out, we risk losing our temper trying to put out the fire. Shutting up those who are arguing, asking them to forget about the issue or storming into the middle of an argument will only make matters worse. The best option is to stay calm, ask questions to understand what the problem is and wait for the best time to propose a solution.

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5. Showing discouragement

It is very difficult to resolve a conflict if we give the impression that reaching an agreement is but chimerical. If people perceive that we have no hopes in resolving the conflict, it will get bigger and finding common ground will prove more and more difficult. We must open the door to optimism and believe in the solution.

6. Considering the issue closed

If we think that we have managed to extinguish the fire and forget about the situation, we are denying that the problem can arise again, as it often happens. It is best to perform some monitoring to make sure that the solution was the most appropriate for everyone and to detect whether the problem persists.

What other dangerous attitudes would you add to our list to avoid a conflict resolution in the workplace?

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Mehul Patel says:

One should put himself/herself in shoes of other person and analyse situation as per himself/herself.

T Venkatachalam says:

Trying to explain the actual reason behind any conflict. It may differ from person to person for someone it may be right and for other it may be wrong.

mohan patra says:

Please never personalize the things/problems, with any individual as well, should open for the solution’s and you will get it.

Iqbal I Ahmad says:

Assuming things and not going to the bottom of the issue.
Undermining the efforts of the other person.

Soraya Rafful says:

In order to avoid a Conflict, I would use a friendlier and non-imposing tone of voice.

Mamta Ganatra says:

For conflict resolution, most important aspect is to Listen to all members involved in conflict so that you have overall picture of the situation. Many a times resolution lies in the problem itself

Sanjay Kaushik says:

Never personalize the problem with any individual. In sensitive situation always keep yourself as a case example so that others are not offended and you can explain it better.

Rajesh Verma says:

Empathic viewing and active listening with open mind helps resolving the conflicts provided both are honest in their apporach and comprehend the issue at hand appropriately or else it would create conflict when the point of views are different.
Good to create common understanding on technical knowledge to avoid conflicts, it seldom happens due to understanding gap and positions taken by individuals.

bibhu dhar pandey says:

One should be a good listener. Any conflicts can be avoided when one is listening the issue patiently. Result will automatically come while listening calmly.

Kanwaljit Singh says:

We should resolve conflict in a team and involving all the effected people, otherwise it may arise again. Also decision should be in such by considering our self in other’s place.

Kalimuddin says:

1. Plan and work together as a team, achieve the results and celebrate with team too. This increases the trust level within team.
2. Work with the people (peers, cross functional team) whom you don’t have control.