Andrew Bunn, Training & Development Manager at NHS Wales
|Company||NHS Wales, Public agency.|
|Training||NHS Wales: Development of non-technical skills: communication and conflict resolution.|
|Skills Developed||Self-confidence, self-control, self-awareness, communicating effectively, steady focus, flexibility, conflict management, impact and influence, initiative, innovation and creativity, integrity, negotiation, drive to deliver results, analytical thinking, planning, organizing and coordinating, problem solving, tolerance to pressure, decision-making.|
|Program||Department: Staff. Trained employees: 30.|
|Serious Games||Merchants, Negotiation and Conflict Resolution Serious Game|
NHS Wales (Welsh National Health Service) joins the long list of public agencies around the world which have validated and demonstrated the effectiveness of the video game in the field of corporate training. The difference with NHS Wales is that it has opened a new path in the British Isles, being the first UK public administration to incorporate simulators and video games in their training strategies.
As a result of its bet, NHS Wales has implemented a course-simulator in video
game format for the development of communication and conflict resolution
skills. This course has been incorporated into their program for the development
of professional skills.