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BCD Travel uses the serious game Pacific to provide its employees across the globe with leadership training

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“It´s all about the employee. And it´s his choice that is driving the game. You have to act and interact. It is 90% perspiration and 10% inspiration.”

Chicka Elloy, Senior Director, Strategic Talent Management at BCD Travel

CompanyBCD Travel, travel agencies.
TrainingBCD Travel uses the serious game Pacific to provide its employees across the globe with leadership training.
Skills DevelopedContinuous Learning, self-confidence, communicating effectively, steady focus, conflict management, innovation and creativity, leadership, change management, drive to deliver results, analytical thinking, planning, organizing and coordinating, problem solving, tolerance to pressure, decision-making, teamwork.
ProgramPeriod: 2017. Trained employees: 120.
Serious GamesPacific, Serious Game on Leadership and Team Management

Overview

BCD Travel is a company specialized in corporate travel management. It was created to provide companies with a quality service to keep their employees safe and productive during business trips. With 13,500 employees in 109 countries, the company’s 2017 turnover topped $25,000 million.

To provide its customers with a high-quality experience, BCD Travel needs employees who not only understand the sector but also have soft skills. Leadership and team management skills are especially prominent among these soft skills. In a changing and competitive market, where the emergence of new technologies makes it easier to hire travel services, it has become essential to have innovative leaders who know how to manage and motivate their teams. In this way alone can the company maintain its leadership in the world of corporate travel.

Challenges

  • Reinforce the leadership and team management skills of middle managers.
  • Execute an intensive, efficient and quality training with a reduced implementation time.
  • Simultaneously train managers across the different countries while delivering cost savings for the company.

Solutions

  • Maximum quality contents. The lessons appearing in Pacific are the result of hundreds of interviews conducted with the CEOs, executives and senior managers of large corporations spanning a period of over 12 years.
  • Interaction with contents. Thanks to its video game format and gamification techniques, Pacific provides an educational experience in which students have an intense interaction with the content.
  • Total flexibility. Students only need an email and internet connection to access Pacific. The serious game can be played from a computer, tablet or smartphone. Such eminent flexibility allowed the training and development department at BCD Travel to combine the use of video games with other leadership courses and launch training in several countries simultaneously.

Results