|Company||BBVA Bancomer, Financial services|
|Training||BBVA Bancomer commits to Gamelearn’s videogames to improve staff negotiation skills|
|Skills Developed||Skills Developed Continuous Learning, self-confidence, communicating effectively, steady focus, conflict management, innovation and creativity, leadership, negotiation, drive to deliver results, analytical thinking, planning, organizing and coordinating, problem solving, tolerance to pressure, decision-making, customer service.|
|Program||Period: 2015-2017. Trained employees: 250|
|Serious Games||Merchants, Negotiation and Conflict Resolution Serious Game|
BBVA Bancomer is Mexico’s largest bank with over 20% of the market and nearly 20 million clients. In a context of increasing competition and ever-emerging technologies (online banking, big data or fintech), the company has committed to innovation and talent to remain the market leader.
To do so, BBVA Bancomer’s human resources department has given its all to create a training ecosystem capable of integrating all format types and reaching every generation in the company. The goal was to get a quality multichannel and multidisciplinary platform that would be attractive to employees with ages ranging from 18 to 65 (millennials, baby boomers, generation X, etc.).