Deycaris Muñoz, Development and Training Manager at Banesco Panama
|Company||Banesco, Financial and banking services|
|Training||Banesco consolidates its digital transformation thanks to game-based learning promotion|
|Skills Developed||Continuous Learning, self-confidence, coaching, communicating effectively, work-life balance, steady focus, change management, conflict management, innovation and creativity, leadership, negotiation, drive to deliver results, analytical thinking, planning, organizing and coordinating, problem solving, tolerance to pressure, decision-making, teamwork.|
|Program||Period: 2016 – 2017. Trained employees: 200|
|Serious Games||Pacific, Serious Game on Leadership and Team Management|
Triskelion, Serious Game on Time Management and Productivity
Merchants, Serious Game on Negotiation and Conflict Resolution
2100, Serious Game on Customer Service
Banesco is the largest private bank in Venezuela with over six million customers and nearly 1,600 ATMs in the country. The bank has offices in the United States, Panama, Puerto Rico, the Dominican Republic, Colombia and Spain, where it provides services of bank accounts, deposits, loans and insurance.
In a context of intense competitiveness and the emergence of new technologies (including online payments, mobile apps, big data or fintech), Banesco is committed to innovation and digital transformation to maintain leadership in the sector. This entails the incorporation of new ways of working at the company, new technologies for increasing productivity and new services for fulfilling the expectations of twenty-first century customers.